Help-Desk

We believe that great customer service means fastest resolution of the inquiries. Therefore, all service requests along with responses are consolidated in a central repository on the Web for effective usage of the accumulated knowledge. Each ticket has a priority associated with expected deadline for resolution. Communication of every individual ticket can be also thoroughly analyzed by managers to improve & accelerate resolution of similar inquiries in future.

Customer's tickets can be automatically routed to assigned service personnel & displayed in their schedules. This aids to build efficient cost-effective help-desk service infrastructure in the cloud, giving your talents many options to stay in touch & be able to reply from anywhere using variety of mobile gadgets. Optionally, it's also possible to integrate services with social networks such as Twitter to keep the community & followers up-to-date.

• Organize 24x7 help-desk with full ticketing system for on-line communication
• Create a list of frequently asked questions (FAQs) for accumulated knowledge base
• Analyze full communication history on the ticket to improve customer service
• Keep personnel/clients up-to-date via e-mail/SMS alerts regarding to the ticket updates
• Engage on social networking Web sites to share relevant feedbacks & testimonials
• Setup a password protected & secure Web-based customer service area
• Search tickets by a selected criteria & sort out service requests using flexible filters