Technical support

All registered clients worldwide are eligible for a guaranteed 24x7 FREE support. It includes critical software patches/updates and expert consulting services that assist our customers to speed up deployment and increase productivity.

Such services are usually delivered via the Internet by our high-skilled software developers who know AceFlex® applications inside out and managed around our time-proved Web-based project management software with a ticketing system.

Setup & basic configuration (regions, shipping/payment/tax, etc)

Yes

Automatic notification about new versions and updates

Yes

On-line case submission (unlimited tickets) & progress monitoring

Yes

Personalized help desk for efficient & fast customer service

Yes

Response time on a request/incident

1-4 hours

Shared knowledge base & centralized management

Yes

Optional full back-up service for project files & database

Yes

Optional on-demand programming for customized solutions

Yes

Dedicated account manager with experienced consultants

Yes

On-line projects management & status monitoring

Yes

Emergency hot-line service

Yes

Life-time FREE fixes/patches & optional troubleshooting

Yes

On-demand FREE quarterly updates/upgrades

Yes