 Project management software
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AceFlex® PRJ is a scalable Web-based project management software for daily management of incoming customer requests (helpdesk) with flexible options for communication, assignment of relevant personnel (group workability toward resolution per project) with automatic routing, planning accomplishments (calendar & estimates/deadlines), tracing individual productivity, comprehensive reporting for analysis of performance & business intelligence, and more. Advanced technology and client-oriented approach enable different in size companies to manage clients/partners as well as staff efficiently and at low cost.
| Key features & benefits |
Multi-project management: unlimited projects & flexible statuses
Group workability: variety of accounts (Web/manual registration)
Subscription management & optional recurring bills (client/partner)
Access rights/roles per account: summary, workload & activity
Scheduling resource: extensive task management & planning
Consolidated progress plan/report per individual account
Workability (company staff): comprehensive real-time statistics
Time management: calendar with expected/deadline per profile
Time sheets & tracking: completion/approval & in/out counting
Assignment of personnel with e-mail/SMS acknowledgement
Estimation/actual time: overview, plan, percentage of completion
Statistics & comprehensive reports for regular/custom projects
Tickets/cases: individual/private postings with e-mail confirmations
Optional registration of requests: Web, e-mail, phone/fax & mail
Attributes: status, priority, duration, deadline, group, date & type
File attachments & accompanied documentation per ticket/case
Email templates: configuration of HTML/plain text messaging
Communication: unlimited message groups with rich attributes
Live chat: Web-based setup with e-mail/SMS requests to join rooms
Search capabilities throughout the system with pre-configured access
Flexible/easy filtering options & personalization per profile
Downloads: project-based files with access to external accounts
Knowledge base: frequently asked questions/topics & preview
Multiple accounts: configuration of user rights & individual profiles
SLA management: customer service per associated projects
Marketing: newsletters, referrals tracking/analysis, logs & settings
Security: back-up/restore management of periodic data
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 Quick contactTel: 0207.669.4734
Monday to Saturday
7:00am - 5:00pm GMT
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Testimonial | Case studies
"Using AceFlex, our site has become really popular here in Turkey and we are having around 5000 unique visitors everyday. It is a very useful and succesfull e-commerce application."
-- Melih Odemis
Yemeksepeti, Turkey
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