 Tokidoki : fashion e-commerce solution
Software: AceFlex® B2C/B2B
Industry: Fashion
Language: English
Productivity: 300% up
Geography: worldwide
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CASE STUDY: Tokidoki was started as a personal Web site by a creative designer Simone Legno from Italy. After partnering with co-founder of Hard Candy Cosmetics in early 2003 and her husband, 2 serial enterpreneurs, Tokidoki is a rapidly growing international brand. Thousands of people from around the world have already expressed the love for such adorable interpretation of Japan.
Latest design accomplishments for leading world known companies such as Mercedes-Benz, LeSportSac, MTV, Smashbox, Fornarina, StrangeCo, MunkyKing, Volkswagen, Toyota, Renault and BenQ have brought Tokidoki to the next level of international brand recognition. The high demand of its collections, which are in sold in retail boutiques and department stores throughout the world, inspires Tokidoki to create even more extravagantly designed products.
To keep the pace with the international expansion, Tokidoki has started to search for a professional multilingual e-commerce software to handle sales/promotions, customers and logistics from the same back office. "We knew the AceFlex® is good to cope the e-commerce, but when we've seen the latest version of AceFlex® B2C/B2B which is truely Web-based application and can be accessed from any computer anywhere, we've falled in love with it," said Ivan Arnold, Tokidoki's President.
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With AceFlex® B2C/B2B software deployed, the Internet based sales of Tokidoki has skyrocketed and keeps growing monthly.
"We've been partnering with AceFlex® for 7 years already and together successfully developed many projects to well-known brands. Such AceFlex® capabilities as deep technological expertise, high teamwork skills, dedication and commitment to quality help Tokidoki to expand fast globally.
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Ivan Arnold
Tokidoki, Los Angeles, CA, USA
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The advantage of having impressive Web design to be incorporated with e-commerce package to present company news, blogs and other information along with Web-based catalog for on-line products is really impressive and daunting challenge. Management of all customers, prospects and partners as well as creation of dealer/distributors network for B2B operations under the same roof of centralized sales and promotions leverage the further growth. "AceFlex® has proven to be the right choice for Tokidoki, because of AceFlex's capabilities and dedication to work with international clients," said Ivan Arnold, Tokidoki's President.
The fast growing network of Tokidoki distributors and partners worldwide requires to run a stable and trust worthy Web-based system to manage the business. The Internet sales have been skyrocketed last year, and Tokidoki keeps working with AceFlex® B2C/B2B scalable platform to deploy its e-commerce channel on its incredibly popular Web sites. The new upgrades that are regularly released by AceFlex® to patch the bugs, enhance features or deliver a new ones help Tokidoki to fulfill the orders as well as returns more efficiently and what's important - faster.
The customer loyalty these days is about easy shopping and great service. "Having a great e-commerce software package along with reliable partner who can operate 24x7 to address any technological/support issues with the Internet sales - obtain confidence of effective operationability," said Ivan Arnold, Tokidoki's President. The continuous development of AceFlex® software and new upgrades to meet the evolving market trends make merchants certain in the long term business.
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"Easy to install and maintain. Very well structured, flexible & expandable. After deployment, our productivity increased and customer service improved."
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Heckels Marina, USA
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