Multichannel B2C/B2B e-commerce: SFA

Management of orders/returns received via Web, mail, phone/fax, e-mail & POS by the same staff under centralized back office significantly reduces processing cost and boosts business profitability. Although new orders & quotes originated on the Internet appears in back office automatically (receipt is available after successful check-out), managers can also create/register new ones received by mail, phone/fax or e-mail and fulfill them respectively on the secure Web using any of pre-integrated payment gateways. To ship out orders, it's possible to configure custom shipping options that are based on weight, flat fee, percentage of the order, in-store pickup (no extra fee), etc or activate optional services available from leading providers such as UPS, TrueShip, USPS, DHL, TNT and others. To manage exchanges/replacements or refunds, the platform allows easy creation of returns and automatic management of related payments using pre-integrated services from processing gateways appropriately.

The system allows to configure variety of tax rules for USA (Federal/State/City sales tax), Canada (GST/PST), Europe (VAT) and Australia (GST). The tax regions may consist of country/state/ZIP jurisdictions with appropriate fine-grained controls over values. Also, it's possible to create/manage tax codes for different product groups and impose different rates. In frontend, usability of different billing/shipping addresses at check-out as well as shipping/payment methods dynamically offered for the chosen destination (country/state/ZIP) and configured for appropriate regions provide shoppers with variety of delivery options and payment processing routes (real-time credit card authorization via a pre-configured gateway, mailed check, ACH/bank wire and others).