Technical support

All products are shipped with 1 year premium & life-time basic support. To ensure the long-term success of every AceFlex® deployment, all registered AceFlex® clients worldwide are provided with guaranteed 24x7 support. To deliver the top-notch service, all requests are managed with our Web-based AceFlex® PRJ software to make certain all cases are resolved quickly and efficiently. An experienced team of consultants, engineers and Web designers is always available to help you with any technical issues related to AceFlex® solutions worldwide.

Product	Solution	Customer service
8 h	4 h	Response time on the ticket
Yes	Yes	Download area: the latest software & documentation
Yes	Yes	Private area for communication
Yes	Yes	Unlimited tickets & their real-time status monitoring
Yes	Yes	Knowledge base (troubleshooting scripts & tips/tricks)
Yes	Yes	FREE fixes/patches
	20% off	Discount on the next license/custom solution
	Yes	Priority queue for on-demand programming
	Yes	FREE quarterly upgrade to the latest version
	Yes	24x7 hot-line (resolution of emergencies)
	Yes	Project health check-up/troubleshooting on-demand
	Yes	Assigned project manager with the development team

Quick contact

Tel: +1.302.250.4383
Monday to Saturday
7:00am - 5:00pm EST

Web: FREE consulting
E-mail: info@aceflex.com

Testimonial | Case studies

"Just want to say how excellent the newest version of AceFlex is. The extra functions are brilliant, sophisticated and user friendly."

-- Ivan Arnold
TokiDoki, USA

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